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FAQs


General


What cleaning services does Blue Ridge Cleaning offer?

Blueridge Cleaning is a full service company offering regular maintenance cleaning schedules for residential and commercial customers; carpet and upholstery cleaning; window cleaning (exterior and interior); Hardwood and laminate floor cleaning and restoration (not sanding) ; tile and grout; Disinfection cleaning (covid contamination and other pathogens)

Do you provide both residential and commercial cleaning services?

Yes, commercial and residential customers

What areas does Blue Ridge Cleaning serve?

North and West Vancouver primarily but special projects anywhere in Vancouver area

How long has Blue Ridge Cleaning been in business?

In service since 1979; IICRC certified since 1992

Is Blue Ridge Cleaning family-owned and operated?

Yes, Family owned and operated since 1979

Do you use subcontractors?

Subcontractors are only used for garbage removal; plumbing; painting etc.

Are your cleaning products environmentally friendly?

Cleaning products are Hydrogen Peroxide Base for general cleaning including

carpet cleaning; bleach products are used but avoided; Electrolytic compounds are used (polarization principles) and Encapsulators (same) for carpets

Very effective natural cleaners are Washing Soda and Borax used in hard surface washing and fabrics.

Do you provide your own cleaning supplies and equipment?

We utilize commercial grade equipment at all times : Asbestos rated Hepa filter vacuums (Nilfisk GDS 930) and various upright and cannister vacuums; CRB floor and carpet machines; rotary scrubbers; Portable Hot Water extractors and a Truck mounted Hot Water Extraction machine for heavy duty cleaning; various types of window cleaning equipment etc.


Residential Cleaning


What is included with your residential cleaning service?

General Cleaning : Hepa Vacuum; disinfection clean bath-rooms and kitchen; Dust control damp dust and dry (during Covid we utilized CDC recommendations for disinfection cleaning which included a 3 % peroxide based cleaning protocol which we use to this day; very effective for odor control and health).

Can I set up a regular cleaning schedule?

Regular schedules are fine but seldom needed; commercial situations require regular schedules but residential services are often on-call or as needed.

Do you offer one-time cleaning services?

One time cleaning is the most common service we offer.

Can you customize a cleaning service to fit my home's needs?

Customized services are very common; some areas just don't need cleaning often.

Do I need to be home while you clean?

No, we prefer our clients not be home as children; pets are often bothered by the noise made by our working with equipment.


Carpet & Upholstery Cleaning


How often should I have my carpets professionally cleaned?

Carpet cleaning frequency depends on foot traffic volume over time ie: home with 2 adults; 3 kids; 2 dogs(Labs or Retreivers) and a cat requires cleaning every 6 months minimum- this is why homeowners have replaced carpets with laminate or engineered wood floors- real hardwood costs as much as a new car and is seldom used ( solid oak floors will last forever, though) - most new homes have very little carpet installed for this reason because professional cleaning has become so expensive (up to .50 a sq.ft.) - commercial carpet today is mainly carpet tile and is cleaned every 3-4months depending on traffic flow ( .30a sq.ft.)

What types of carpet stains can you remove?

Carpet stain removal is an "art form"- and depends on knowledge and skill and perseverance- difficult stains ; red wine; makeup; engine oil and grease; paint/latex paint/oil (almost impossible) but can be done- curry stains 70%- mustard 50% any yellow dye #7 or red dyes (Persian or Afghani carpets on top of w/w carpet bleeding red dye over time are impossible to get out.

Can you remove pet stains and odours?

Pet stains and odors- most dog urine and feces can be treated with normal bio-cide Hot water extraction and treatment- cat urine cleaning and treatment usually requires removal of underlay; clean and seal floor area; replacement of underlay and cleaning of carpet with enzyme based cleaning compounds (can be expensive!!) Blood and or body fluids (animal or human) removal of contaminated area; Tagged and Bagged for incineration by appropriate company and severe disinfection cleaning of contaminated area (infectious disease possibilities are endless but include C-Deficile, HIV Hepatitus etc.)

Do you clean upholstery and furniture?

Same for cleaning uphostery- fabric is usually higher quality and "feel" than carpet requiring a gentle touch and understanding of the endless types of material used- antique furniture is very difficult as dyes are usually not stable and requires knowledge and skill.

How long does it take for carpets to dry after cleaning?

Drying time should be as short as possible and shortened further by air movers.

Can you clean carpets in homes with pets or children?

Yes, but we recommend you don't stay home - go shopping or to the park etc. A proper company is insured and hires reliable, honest workers to be in your home so don't worry; they don't need help!


Commercial Cleaning


Do you provide office and commercial cleaning?

Office and Commercial cleaning is also offered- primarily evening and weekend cleaning schedules.

Can you create a customized cleaning schedule for my business?

Specialized cleaning schedules and duties can be arranged.

Can you clean commercial carpets and upholstery?

Specialized carpet; upholstery; tile and grout cleaning are also promoted.


Windows, Tile & Specialty Cleaning


Do you provide interior and exterior window cleaning?

Yes, we provide interior and exterior window cleaning.

Do you clean tile and grout?

Can you help with heavily soiled or neglected spaces?

Do you provide hoarding or extreme cleaning services?

Blueridge Cleaning Services is primarily an Extreme Cleaning Situation company. Our history developed into significant Bio- Hazard cleaning situations commonly referred to as "Crime Scene" cleaning where environments of extreme violence or Trauma ( natural causes) have occurred- Hoarding situations are some of the most difficult and challenging of all because of extreme clutter and filth of environments- today other companies handle these situations more efficiently than we do- However, because of continued illegal drug trade and associated social problems this creates the situation in Vancouver continues to worsen year after year- to be honest we do not miss being involved in this sad situation.

Can you handle occupant-damaged properties or specialty cleaning situations?

For quotations call Dona at 604-839-5530 or e-mail us.


Booking & Pricing


How do I get a quote?

No work is performed until a visual inspection and estimate is given- all estimates are given by e-mail so a permanent record exists - estimates are free.

How much does professional cleaning cost?

Hourly rates start at $75.00 per man hour for regular service , 4hr. minimum frequent use customers and commercial customers get preferential rates and days- carpet; upholstery; floors; windows are priced separately

Do you offer free estimates?

We never compete by price but we do compete by offering quality competent service and skill in handling difficult and challenging situations where our competitors often have never experienced - thank you- Mark Wheeler IICRC Master Restoration, Cleaning, Carpet Cleaning, Water Damage, Fire and Smoke, Bio-Hazard Certification #12883 since 1992 (retired)

How far in advance should I book a cleaning?

Can I request recurring cleaning services?

How can I contact Blue Ridge Cleaning?